Home health provider's quest to improve patient care and satisfaction - thereby increasing their Five-Star Quality Rating - doesn't have to take a back seat to their business strategy. They can, and should, strive to excel at both.
The evolution of the home health industry means that it is more important than ever to be competitive. A home health professional's primary goal is to care for patients to the best of their ability. However, the only way to acquire more patients is to outperform the competition with more referrals, while simultaneously keeping the costs of doing business down.
In addition to the competition, providers may also be worried about market share, remaining profitable and hiring more skilled workers. For an even bigger competitive advantage, consider this: home health agencies are partnering with ACO's and other emerging care models. The good news is that some hospitals and physicians are also looking to partner with select agencies provided they can meet and maintain the below criteria:
- Proficiency in medical reconciliation
- Symptom monitoring and disease management
- Accurate EHR and sharing data
- A high level of patient satisfaction
In order to remain successful as the industry evolves providers need to redefine their vision and shift their importance from the number of patients to the number of satisfied patients.
Download our free eBook to learn more about how you can better serve your patients and devise a strategy to outperform your competition starting today.
